Kavirexo™ is owned and operated by Shenzhen Xingyun Liudong Technology Co., Ltd.
90 days to decide if your Kavirexo™ order is right for you.
We want every purchase to feel considered from the moment it enters your cabin. If an eligible product is not right for you, you may request a return within 90 calendar days after delivery.
All return requests must be reviewed by our customer service team before a product is shipped back.
Items should be returned in their original condition.
To qualify for a standard return, the product should normally be unused, uninstalled and returned in substantially the same condition in which it was received.
Original Condition
The item should not show signs of extended use, permanent installation, modification or avoidable damage.
Original Packaging
Where reasonably possible, the original product packaging, protective materials, instructions and included accessories should be returned with the item.
Proof of Purchase
We may request your order number, confirmation email or other reasonable proof that the product was purchased through Kavirexo™.
Contact us before sending anything back.
To request a return, contact service@kavirexo.com within the applicable return period.
Please include:
Order Number
Provide the order number associated with your purchase.
Product Information
Tell us which item or items you would like to return.
Reason for Return
Briefly explain why you are requesting the return so we can provide the appropriate instructions.
Photos or Video Where Relevant
For damaged, defective, incorrect or materially different products, clear photos or video may help us review the issue more efficiently.
Please do not automatically return products to our registered business address.
Our registered company address is not necessarily the facility that processes product returns.
Once your return request has been reviewed and approved, our customer service team will provide the appropriate return warehouse address and return instructions.
Items sent to an unauthorized address without prior return instructions may experience processing delays.
Changed your mind? Eligible products can still be returned.
If the product is being returned because you changed your mind, ordered the wrong compatible configuration, no longer need the item or otherwise prefer not to keep it, the return may be treated as a preference-based return.
For eligible preference-based returns, the customer is generally responsible for the return shipping cost.
Original shipping charges, where applicable, may not be refundable unless required by applicable law or unless the return is caused by an error on our part.
If something arrives wrong, tell us as soon as possible.
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect or materially different from the product ordered, contact service@kavirexo.com and provide your order number along with clear information about the issue.
Where appropriate, we may request photographs or video showing the product, packaging, shipping label or relevant issue.
If our review confirms a qualifying problem, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer.
Contact us if your order arrives incomplete.
If a Kavirexo™ product arrives without a component or accessory that should have been included, please contact our customer support team with your order number and details of the missing item.
We will review the order and provide an appropriate resolution based on the circumstances.
Some products may not qualify for a standard preference-based return.
Subject to applicable consumer law, returns may be restricted for products that have been:
Customized or Personalized
Products manufactured, engraved or configured specifically according to an individual customer's request may not qualify for a standard change-of-mind return.
Permanently Modified
Products that have been cut, drilled, altered or otherwise permanently modified after delivery may not qualify for return.
Final-Sale Items
Products expressly identified as final sale before purchase may have different return conditions, subject to applicable law.
Gift Cards
Gift cards, where offered, are generally not returnable or refundable except where required by applicable law.
These exclusions do not remove any rights you may have when an item arrives damaged, defective, incorrect or otherwise does not conform to the order.
Please confirm compatibility before permanent installation.
Some Kavirexo™ products are designed for specific areas of a vehicle cabin and may require installation or fitment.
Before making irreversible modifications, drilling, cutting or other permanent changes, please confirm the product configuration and compatibility with your intended vehicle and installation area.
Permanently modified items may not qualify for a preference-based return unless the product itself is defective or another legal remedy applies.
Need a different product or configuration?
The most reliable way to change to another product is generally to request a return for the original eligible item and place a new order for the desired product or configuration.
If your order arrived incorrect because of an error on our part, contact us before placing another order so our team can determine the appropriate replacement solution.
Approved refunds are returned to the original payment method.
Once an authorized return has been received and inspected, we will review the returned product and notify you of the outcome.
If the refund is approved, it will generally be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
After we issue the refund, your bank, card issuer or payment provider may require additional time to post the funds to your account.
If a reasonable period has passed after you received confirmation that your refund was issued and it has still not appeared, please contact us at service@kavirexo.com.
Returned products are reviewed after arrival.
If a preference-based return is received with missing accessories, avoidable damage, material alterations or signs of use beyond what is reasonably necessary to inspect the product, the available refund may be affected where permitted by applicable law.
We do not apply arbitrary deductions. Any adjustment will be based on the actual condition of the returned item and applicable consumer rules.
Contact us quickly if you need to cancel or change an order.
If you wish to cancel or modify an order before shipment, contact service@kavirexo.com as soon as possible.
We will make reasonable efforts to accommodate the request if the order has not yet entered final fulfillment.
Once an order has already been packed, dispatched or transferred to a carrier, cancellation may no longer be possible and the standard return process may need to be used after delivery.
Mandatory local consumer rights remain applicable.
Customers in certain jurisdictions may have statutory cancellation, return, refund or conformity rights in addition to this policy.
Where mandatory consumer law provides rights that cannot legally be waived or reduced, those rights will apply regardless of any narrower provision in this policy.
If you are unsure how this policy applies to your location, contact our customer support team before returning the product.
We are here to help with the next step.
Customer Support Email
service@kavirexo.com
Customer Service Phone
+86 183 4602 7456
Customer Service Hours
Daily, 07:00–22:00
For the fastest review, include your order number and a clear explanation of your request when contacting us.
After-sales support should be as clear as the purchase itself.
We believe customers should understand how returns work before they ever need to request one.
Kavirexo™ aims to provide transparent return conditions, clear instructions and practical resolutions when an order does not arrive as expected.